EU Online Dispute Resolution - ODR

At EEARS, we strive to resolve all customer concerns directly and amicably. However, to comply with EU Regulation No. 524/2013, we provide access to official dispute resolution channels.

Direct Support: We encourage you to contact us at SoniLeclercq4@gmail.com first; most issues can be resolved within 48 hours.

The ODR Platform: If an agreement cannot be reached, European consumers have the right to submit a complaint through the European Commission’s Online Dispute Resolution (ODR) platform.

Official Link: You may access the platform here: https://ec.europa.eu/consumers/odr/.